Shared agent call queue history
Webb18 mars 2024 · Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain customer. WebbYou'll see your individual agent call queue history and previews of your call queue's shared transcribed voicemail. The Agents list in the lower right corner shows you who else is …
Shared agent call queue history
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Webb13 apr. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of history are available in the dashboard as call queue and auto attendant data is considered personal data and is subject to data privacy retention policies. See Also Webb27 sep. 2024 · 16. Agent Login History: The agent login history shows the queue manager how often their agents are logging in the call. This can highlight the agents who are not performing. The report also indicates the time agents log in and out of the queue. You can see the total time the agent has spent logged in by day and their total talk time. 17.
WebbShow call history for calling queues, including which user answered the call This is a well documented features request on the teams user voice but has anyone found a work …
Webb8 jan. 2024 · Call Queue – showing analytics for calls coming into your Call Queues. Agent Timeline – showing a timeline view of agents being active in Call Queue calls. To learn more, read Auto Attendant & Call Queue Historical Report. You can test this report. This one could fit your requirements. Warm regards. Lars 0 Likes Reply Webb15 mars 2024 · After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails …
Webb10 sep. 2024 · My user have issue about MS Teams chat and call. They cannot found chat history and call history. We try to sign-in and sign-out MS Teams. And chat history return now. But call history cannot return. Could you please support me? Thank you and best regards, Phoolprasert.
Webb30 apr. 2024 · The best way I've found is to enable Conference Mode on the Call Queue and setup an iPhone with Teams where either a dummy user or an actual agent is signed into the Queue. This way missed calls are displayed … bing quiz football 2010WebbOther scenario is when the agent owns a Phone System License, in that case, will be possible to access the call history tab insede the queue's Channel. If you (or the queue … bing quiz football 2Webb26 apr. 2024 · According to a support document from Microsoft, call queues provide a greeting message, music while people are waiting on hold, call routing in First In, First Out (FIFO) order and handling... d5w bolus indicationsWebb25 maj 2024 · only 28 days of history is available in the dashboard For reference: Known Issues Assign admin roles for access to CQD Best Regards, Community Support Team _ … d5 waveform\u0027sWebb16 feb. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of … d5w and zosyn compatibleWebbIn the Linkus Web Client, go to Call Center Console > Queue Panel. On the Agent panel, hover your mouse over the logged-in agent, and change the status. Click the agent … d5w and nsWebb7 juli 2024 · Shared agent call queue history Can anyone advise when - Shared agent call queue history will be available still saying in an upcoming release on the Microsoft site This thread is locked. You can follow the question or vote as helpful, but you cannot reply to … d5 wavefront\u0027s